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This section highlights my contributions leading and executing marketing campaigns and initiatives across multiple organizations.
From fostering brand visibility to driving audience engagement, I've witnessed the transformative power of strategic marketing. This section offers a small sample of different projects that encapsulates my approach to using marketing as a conduit for connection and growth.
After a closure of more than a year due to the Covid-19 pandemic and a severe winter storm in 2021, the museum reopened its doors, with a suite of new exhibits and programs designed to bring science, technology, engineering, and math closer to everyone. In addition, collaborations with local organizations like the Lenora Rolla Heritage Center Museum and the Medal of Honor Museum further enriched the visitor experience by adding cultural and historical depth.
As part of the marketing strategy, we utilized the museum's website and social media channels to provide timely updates and engage with our audience virtually. This experience highlighted the importance of adaptability and innovation in ensuring the relevance and accessibility of a museum, even in challenging times.
The strategy for the reopening campaign revolved around three central components: targeted advertising, community leadership support, and out-of-the-box thinking.
Targeted Advertising: We understood the importance of reaching the right people at the right time. By utilizing comprehensive market analysis and digital advertising techniques, we created a targeted advertising campaign. We focused on specific demographics within our community that aligned with our exhibits and programs, enhancing the effectiveness of our outreach.
Community Leadership Support: To amplify our impact, we collaborated with community leaders and influencers who have a shared commitment to education, science, and history. Their endorsements lent credibility to our reopening campaign and fostered a sense of shared community investment in the museum's success.
Out-of-the-box thinking / Creative Shenanigans: Understanding that traditional marketing methods might not be enough, we embraced a bit of the unexpected. This involved out-of-the-box marketing stunts, unique collaborations, and attention-grabbing visual content, creating buzz and excitement around the reopening.
The campaign focused on the theme of "Reimagine" to signify a transformational change at the museum. We used the "YOU" phrasing to emphasize that the museum's changes were made with our guests and community in mind.
Our goals were clearly defined: increase attendance and ticket sales, boost community engagement, and achieve budget-conscious results. By keeping these objectives in mind throughout the campaign, we were able to design a strategy that fostered a successful reopening while maintaining fiscal responsibility.
The Fort Worth Museum of Science and History took a unique approach to both express gratitude to community heroes and sustain its operations during the COVID-19 pandemic through the Membership Match Campaign. Launched in May 2020, the initiative offered a free museum membership to deserving community members for every membership purchased or renewed, starting with healthcare workers and gradually expanding to include teachers, veterans, and other groups.
Recognizing the essential role that various professionals were playing during the challenging times, the museum broadened its outreach to honor and appreciate a diverse range of heroes. Each month, the campaign focused on a different community group, inviting the public to nominate deserving individuals for the opportunity to receive a free Discover 2 membership.
This multi-faceted campaign not only provided a much-needed respite for these individuals, but it also contributed to the museum's revenue during a financially strenuous period marked by closures and canceled events. Considering that the museum hadn't received government funding for several years and relied heavily on memberships for its operating budget, this innovative strategy helped maintain crucial financial stability.
As a further demonstration of its commitment to its members, the museum added an extra month of membership for every month it remained closed due to the pandemic. It ensured the safety of its visitors, staff, and volunteers by strictly adhering to the best practices and guidelines from the CDC for reopening.
The Membership Match Campaign served as a successful model of community engagement, appreciation, and resilience. It celebrated the diversity and commitment of community heroes, fostered a strong sense of unity, and helped secure funds and increase membership during challenging times brought on by the pandemic.
In response to the rising need for digital engagement during the pandemic, I spearheaded the management and expansion of the museum's social media presence. I crafted educational and captivating content that enhanced our digital reach, while simultaneously providing meaningful engagement opportunities for our audiences. These included a series of informative posts, videos, and digital programs which offered deeper insights into our exhibitions, initiatives, and educational content.
This strategy not only amplified our social media platforms' reach and impact but also solidified our role as a digital educational resource during a time when our community needed it most. This period of growth further showcased the museum's adaptability and commitment to serving its audience, irrespective of the circumstances.
Assuming responsibility for the social media channels of the Fort Worth Museum of Science and History allowed me to employ strategic approaches that resulted in substantial growth and increased engagement across all platforms. Under my management, the museum experienced a 30% increase in followers. This considerable growth not only testifies to the effectiveness of the content strategies implemented but also demonstrates a broadened interest in the museum's offerings and mission.
Additionally, the museum saw a 45% increase in engagement rates. This surge indicates a higher level of interaction between the museum and its audience, which not only fosters a sense of community but also helps to deepen the relationship between the institution and its followers.
Most notably, the museum's reach extended far beyond local confines, drawing interaction from people across the nation. This significant enhancement in reach underscores the museum's growing influence and appeal on a national scale.
During my tenure managing the social media channels of the Fort Worth Museum of Science and History, I seized the opportunity to leverage these platforms as powerful tools for launching fundraising initiatives. This approach yielded highly successful results, driving up both engagement and fundraising.
In April 2020, we orchestrated the Earth Day Telethon, a live fundraising event that drew enthusiastic participation from our social media community. Harnessing the power of live streaming, we could engage our audience in real time, fostering a sense of unity and purpose while promoting environmental awareness.
Later in November 2020, we launched an interactive scavenger hunt. This event transformed the traditional museum experience into an engaging, virtual quest, offering an exciting and novel way for our audience to connect with the museum's exhibits and mission. These innovative events not only contributed significantly to our fundraising efforts but also served as key drivers for increasing audience engagement.
In harmony with the Museum's 2021 reopening and to promote its new exhibitions, I curated specific campaigns to connect the exhibits with the revitalized messaging and branding. The campaigns revolved around the theme of "Reimagine & Rediscover," signaling the transformation within the museum. To underscore this, we used the "YOU & YOUR" phrasing as a way to emphasize that each evolution at the museum was thoughtfully designed with our guests and the broader community at the heart of every decision
Copyright © 2024 Luis P. Cortes - All Rights Reserved.
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